GDPR Notice
GDPR Notice
This notice explains how Broadcentric Wholesale processes personal data in accordance with the UK GDPR and EU GDPR.
1. Data Controller
Broadcentric Wholesale
2. Personal Data We Collect
We may collect:
- Contact details (name, email, phone, company)
- Billing and financial data
- Call detail records (CDRs)
- Technical identifiers (IP, device data)
- Support and communication logs
CDRs contain metadata only (such as numbers, duration, timestamps) and
not call audio unless explicitly agreed.
3. Purpose of Processing
We process data for:
- Service delivery and routing
- Billing and account management
- Fraud prevention
- Regulatory compliance
- Customer support
- Service improvement and analytics
4. Legal Basis
Processing is based on:
- Contractual necessity
- Legal obligation
- Legitimate interests
- Consent (where applicable)
5. Data Sharing
We may share data with:
- Telecom carriers and routing partners
- Payment processors
- Regulators and law enforcement (if legally required)
- Technical service providers (hosting, monitoring, analytics)
6. International Transfers
Where data is transferred outside the UK/EU, appropriate safeguards (SCCs, adequacy decisions) are implemented.
7. Data Retention
CDRs are generally retained for 12 to 36 months, depending on regulatory requirements. Other data is retained for as long as necessary for contractual and legal purposes.
8. Data Subject Rights
You may request:
- Access
- Correction
- Erasure
- Restriction
- Portability
- Objection
- Withdrawal of consent
Requests can be sent to admin@broadcentricwholesale.com.
9. Complaints
You may lodge a complaint with the ICO or your local supervisory authority.
